Communication Compass

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Everyday choices 1 of 6

Think about how you have usually behaved during the last four working weeks, especially when busy, uncertain or under pressure.

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There is no perfect communication personality.

Choose the response closest to what you would genuinely do first.

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Most like me: closest to your genuine first move.

Least like me: the response you would be least inclined to choose.

1

Priorities change midway through the week and several people are already working from the old plan. What do you do first?

A

Send the full context and decision history in writing, with the changed priorities highlighted.

B

Send a short summary of what changed, what stops or starts, the owner and timing, with detail linked below.

C

Call the people most affected first and ask them to brief their teams.

D

Hold a short team huddle and send the written update afterwards.

Select one response in each column to complete this dilemma.

2

A colleague starts describing a problem you have seen several times before.

A

Offer an early hypothesis so they can confirm whether you are on the right track.

B

Let them finish, summarise what you heard, and ask what they have already tried.

C

Take notes, avoid reacting immediately, and come back once you have processed it.

D

Ask detailed questions as they speak so you can diagnose the issue quickly.

Select one response in each column to complete this dilemma.

3

You need to update senior leaders and a technical team on the same project.

A

Use one deck with a short executive summary and detailed appendices.

B

Build the same core story around the different decisions and detail each audience needs.

C

Let the technical team present the detail first, then summarise the implications for leaders.

D

Send a written pre-read to everyone and use the meeting only for questions and decisions.

Select one response in each column to complete this dilemma.

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